#Help my nightowl dvr stuck on logo how to
#Help my nightowl dvr stuck on logo code
#Help my nightowl dvr stuck on logo password
#Help my nightowl dvr stuck on logo series
#Help my nightowl dvr stuck on logo tv

Your Smart Device must have the latest version of the Night Owl X / X HD App downloaded from the App Store or Google Play Store.

Your Smart Device must support 3G, 4G, or 4G LTE.

The coverage in your area must support 3G, 4G, or 4G LTE.

Ensure your Smart Device meets the minimum requirements listed below:.

#Help my nightowl dvr stuck on logo how to

If you are not sure if your recorder is properly connected to the Internet or you don’t know how to check it, please click DVR / NVR Troubleshooting. NOTE: Please make sure your Smart Device is connected to the same local network (router) as the recorder. Make sure your recorder and your Smart Device are both properly connected to the Internet.

#Help my nightowl dvr stuck on logo series

You can visit your product’s Series page at and/or doublecheck your Quick Setup Guide to verify you are using the right app. First, ensure you are using the right mobile app for your recorder.If you are experiencing playback or connection issues, such as slow video / freezing or connection failure, follow the steps below. Within the app, you should now be able to see your recorder and cameras.

#Help my nightowl dvr stuck on logo code

NOTE: The System Info tab will display the QR Code and P2P ID for your recorder.

From within the Main Menu, click on Configuration / System.Access the Main Menu by left or right-clicking anywhere on the screen to make the menu icons appear.

#Help my nightowl dvr stuck on logo tv

If the sticker is damaged or missing from your recorder, please:.

Once you have scanned the QR Code, ensure the P2P ID matches what is on the support sticker on your recorder.

Open the Night Owl X / X HD App and use Owl Scan to scan the QR Code on your recorder.

NOTE: If the P2P QR Code is damaged or missing, please proceed to step g.

Connect to your local Wi-Fi network, on your Smart Device, and launch the application.

Make sure you have installed the correct application for your system and mobile device.

Ensure that your recorder is properly connected to your router with the Ethernet cable included in your package.

NOTE:The P2P ID for your recorder should be on the support sticker on the top or bottom of your recorder. If the app is not connecting, the QR Code or Owl Scan isn’t working, the P2P doesn’t match the P2P in the recorder firmware or the QR Code is missing, follow the steps below.

Once complete, share these login credentials with the second user so they can add the system to the Night Owl X / X HD App on their Smart Device to begin viewing.

Lastly, select which permissions you would like this user to have.

#Help my nightowl dvr stuck on logo password

Edit the second username and then create a username and password for this additional user.

Left-click on Edit at the bottom of the screen.

On the left side of the screen click the Users.

Navigate to the System or Configuration.

Select the Main Menu icon on the left of the taskbar.

Click anywhere on the screen to make the menu taskbar appear at the bottom of the screen.

The username should always be “ admin” when creating a secondary account.

If you are the admin of the system and wish to allow someone else to remotely view the cameras from their Smart Device, you will need to create a second set of login credentials for them to use. Adding Additional Users for Remote Viewing DO NOT enter the password for the app, as this will produce an error message.ģ. The password you enter here will be the password for your recorder (DVR/NVR), which should be stored in your Quick Setup Guide. NOTE: This is not the password you created in the app. If you do not remember your password, click on Forgot Password on your recorder’s login screen from a TV / Monitor. This is the password you created during the Startup Wizard, when you initially setup the recorder. When doing so, you will be asked to enter the username and password for the system. To remotely view your system, you will need to add it to the Night Owl X App (smartphones) or Night Owl X HD App (tablets). You have successfully reset your app password.

After you have entered the 6 character code, you will be prompted to create a new password.

Return to the app and enter the reset code into the password field.

Open your email from a web browser and retrieve the code.

You will be emailed a temporary reset code.

Enter the email address associated with your account and tap Send reset.

To perform an app password reset, follow the steps below:.

NOTE: If you are receiving a “Username or Password is incorrect!” error message, ensure you have confirmed your email address. NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone.

Adding Additional Users for Remote Viewing.

Click from the list below to navigate to that section of this guide for more information.